cr99's Privacy Policy — Your Data Is Our Responsibility

cr99 collects various types of information to operate its services smoothly. This information may come from three main sources: information you provide directly, technical information collected automatically, and information received through third parties.

1.1 Information You Provide Directly

The information you provide during account registration and management may include:

• Full name, date of birth, and national ID number
• Email address and mobile number
• bKash, Nagad, or Rocket account number or bank account details (for financial transactions)
• Password and security-related information
• Documents required for identity verification
• Records of communication with support

1.2 Automatically Collected Information

When you use the cr99 platform, certain technical information is collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Login time, session duration, and activity history on the platform
• Information collected from cookies and similar tracking technologies
• Gaming activity, betting history, and financial transaction records

1.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, cr99 may in some cases collect supplementary information from approved third-party service providers. Such collection is always carried out within the limits of applicable law.

cr99 uses collected information only for the following legitimate purposes. We never sell your information to unauthorized third parties.

• Account Management: Ensuring registration, verification, login, and account security.
• Financial Transaction Processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Service Improvement: Analyzing platform performance and improving the user experience.
• Customer Support: Resolving issues and providing assistance via live chat or email.
• Security and Fraud Prevention: Detecting and preventing unauthorized access, fraud, and suspicious activity.
• Legal Compliance: Adhering to applicable laws and regulations.
• Responsible Gaming: Monitoring user gaming behavior and taking precautionary steps when necessary.
• Communication: Sending important service-related notices and updates.

cr99 gives the highest priority to the protection of your personal information. We apply industry-standard technical and organizational security measures.

3.1 Technical Security

• Data transfers are secured through SSL (Secure Sockets Layer) encryption.
• Sensitive information (passwords, payment details) is stored using advanced encryption algorithms.
• Firewalls and intrusion detection systems remain active at all times.
• Regular security audits and vulnerability assessments are conducted.

3.2 Retention Period

cr99 retains your information only for as long as necessary. Information is retained while the account is active. Even after an account is closed, information may be retained for a specified period to meet legal obligations, resolve disputes, or investigate fraud. Once this period has passed, information is securely deleted or anonymized.

3.3 Response to Data Breaches

In the event of a data breach, cr99 will promptly notify affected users and take the necessary steps to minimize harm. To contact us in such situations, use [email protected].

cr99 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, information may be shared in the following limited and specific circumstances:

4.1 Service Provider Partners

cr99 works with trusted third-party partners for payment processing, identity verification, technical support, and other essential services. These partners are given limited access only to the information needed to perform their specific tasks and are bound by strict confidentiality agreements.

4.2 Legal Requirements

Where cr99 is required to disclose information under a valid court order, government directive, or applicable law, it is obligated to comply. Such disclosures are always kept strictly within the bounds of legal obligation.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance in such cases, and the terms of this Policy will continue to apply.

cr99 uses cookies and similar technologies to operate the platform smoothly and improve the user experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and core platform functionality. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous data to understand platform usage patterns.
• Security Cookies: Help detect fraud and unauthorized access.

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit some platform functionality.

As a cr99 user, you have several important rights over your own information. We fully recognize and respect these rights.

6.1 Right to Access

You may request a copy of your personal information held by us at any time. To make this request, email [email protected].

6.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you have the right to correct it through your account settings or by contacting support directly.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, immediate deletion may not always be possible due to legal obligations or ongoing disputes.

6.4 Marketing Communication Opt-Out

If you wish to stop receiving marketing communications, you can opt out through your account settings or by notifying support directly. Important service-related notices will continue to be sent.

6.5 How to Exercise Your Rights

To exercise any of the rights above, email [email protected] or contact us via 24/7 live chat. We will make every effort to respond to your request within a reasonable time.

cr99 services are for users aged 21 and above only. We do not knowingly collect information from minors or allow them to open accounts.

If we suspect that a minor has registered on our platform, we will immediately close that account and delete the information. Parents and guardians should monitor the online activity of those in their care and contact us if they notice any irregularity.

For the purpose of operating its technical infrastructure, cr99 may store or process your information on servers located outside Bangladesh. Such transfers are always carried out with appropriate security measures and within the bounds of relevant law.

If the receiving country does not have data protection laws equivalent to those of Bangladesh, cr99 ensures the security of your information through contractual safeguards.

cr99 reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email.
• You will be informed of significant changes when logging in to the platform.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after the updated policy is published will be considered acceptance of the revised terms. If you object to the changes, stop using the service and contact us.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our privacy team as follows:

• Email: [email protected]
• Live Chat: 24/7 around-the-clock service, in Bengali and English

We take your correspondence seriously and commit to responding within a reasonable time. cr99 believes that transparency and trustworthiness are the foundation of a reliable gaming platform.