cr99 Responsible Gaming
cr99 believes gaming should be a source of enjoyment — not a burden. Our protective tools and awareness guidelines help you stay safe and in control at all times.
cr99 is for people aged 21 and above only. Participation by minors is strictly prohibited. Age is verified during account registration and proof of identity may be requested at any time. Use parental control software to manage younger family members' device access.
What is Responsible Gaming and Why Does It Matter?
Gaming is essentially a leisure activity — much like watching a film or enjoying sports. But when gaming starts to affect other areas of life, it becomes a cause for concern. Responsible gaming means setting your own limits, making informed decisions, and seeking help when problems arise.
At cr99, we believe every player's gaming experience should be enjoyable and safe. That is why we provide multiple protective tools to help you stay in control of your gaming. Remember, gaming is entertainment — not a guaranteed source of income. You should never play with money you cannot afford to lose.
Our Protective Tools
cr99 provides these tools to help you keep your gaming under control.
Deposit Limits
Set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. A waiting period applies if you want to increase the limit, which helps prevent impulsive decisions.
Time-Out
If you need a short break, choose a time-out — from 24 hours up to several weeks. During this period you will not be able to log in to your account. Your account is automatically reactivated once the break ends.
Self-Exclusion
If you need a longer break, choose self-exclusion. Once activated, your account cannot be reopened under any circumstances before the specified period ends. The support team will help you through this process.
Session Time Limits
Set a maximum duration for each gaming session. Once the set time is up, an automatic warning or session end will be triggered. This helps reduce the tendency to play for extended periods.
Reality Check
At regular intervals, a pop-up message will remind you how long you have been playing and how much you have deposited or withdrawn. This information helps you make informed decisions.
Round-the-Clock Support
If you have any concerns about gaming, contact cr99's 24/7 live chat or reach us at [email protected] in Bengali. Our team will assist you with empathy and without judgment.
Recognize the Warning Signs
Gaming problems do not always appear all at once — they tend to grow gradually. If you notice any of the following signs in yourself, it may be time to seek help.
- Being unable to stop even after spending beyond your set budget
- Repeatedly trying to win back money you have lost
- Neglecting family, friends, or work because of gaming
- Taking loans or borrowing money to cover gaming expenses
- Lying to family about the time or money spent on gaming
- Feeling uncomfortable, anxious, or irritable without gaming
- Skipping daily meals or essential expenses in order to game
There is nothing to be ashamed of if these signs appear — seeking help takes courage. cr99's support team will help you take the right steps in complete confidence.
Tips for Safe Gaming
Following these simple habits keeps gaming enjoyable at all times.
Decide how much you will spend before you start gaming. Stop for the day once you reach that limit. Do not keep playing in an attempt to recover money you have lost.
Set a time limit for each session and stick to it. You can use a timer on the gaming app or your phone. Take regular breaks — get up, walk around, drink some water.
Avoid gaming when you are feeling down, tired, or stressed. Your ability to make decisions is reduced in this state and the chance of overspending increases.
Spend time with family, catch up with friends, play sports, or pursue a hobby. Gaming is one of many pleasures in life — not the only one.
Online gaming is designed for entertainment — no one can guarantee regular wins. Treat each session as spending on leisure.
Deposit limits, time-out, and self-exclusion — these features are built for you. Ask cr99 support via live chat and they will help you get set up.
Where to Get Help
If you or someone you know is concerned about gaming, cr99 is always here. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.
After logging in to the site, start a live chat from any page. You will get an immediate response.
[email protected] — write to us about anything in detail and receive a reply in complete confidence.
If you want to set account restrictions or activate self-exclusion, let support know directly — they will make the process straightforward. No judgment, no questions — just help.
Stay in Control, Play with Enjoyment
Our goal is for gaming at cr99 to always be fun and safe. Slots, cricket betting, or live casino — enjoy them with awareness.