cr99 Terms & Conditions — Everything You Need to Know

cr99 ("Platform", "we", "us") is an online gaming platform that provides casino games, sports betting, and other gaming services to users in Bangladesh. These terms and conditions ("Terms") constitute a legally binding agreement between cr99 and its users ("you", "member").

By registering on the platform, creating an account, or using any service, you confirm that you have read, understood, and accepted these Terms, our Privacy Policy, and our Responsible Gaming Policy.

1.1 Eligibility Criteria

• You must be 21 years of age or older.
• You must use this service knowingly and voluntarily.
• You must confirm that you are creating an account in your own name and for your own use.
• Individuals banned by cr99 are not permitted to use the service.

To create an account at cr99, you must provide accurate and complete information. If any of your details change, you must notify us immediately. cr99 reserves the right to suspend or close accounts if false or misleading information is provided.

2.1 Account Security

• Keep your login credentials (username and password) completely confidential.
• Allowing third parties to use your account is prohibited.
• If you suspect unauthorized access to your account, contact our support team immediately.
• Each person may only create one account — multiple accounts are strictly prohibited.

2.2 Identity Verification (KYC)

cr99 conducts identity verification to ensure a secure environment. We may request proof of identity, proof of address, or payment method verification before processing withdrawal requests or at any time. Failure to provide required documents on time may delay the withdrawal process.

All financial transactions at cr99 are secured by SSL encryption. We only accept the following payment methods: bKash, Nagad, Rocket, and bank transfer.

3.1 Deposit Conditions

• Minimum deposit amount: ৳500 (per method).
• Deposited funds must come from an account owned by you.
• Deposits from third-party accounts are not accepted.
• For bank transfers, transfers from major Bangladeshi banks including Dutch-Bangla Bank, Islami Bank, and Sonali Bank are accepted.

3.2 Withdrawal Conditions

• Minimum withdrawal amount: ৳800.
• Withdrawals are generally processed within 5–30 minutes.
• Withdrawals must be made using the same method used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.

cr99 offers attractive bonuses for its members. Each bonus comes with specific conditions that must be met.

4.1 Welcome Bonus

• 150% bonus on your first deposit, up to a maximum of ৳5,000.
• Example: Deposit ৳1,000 and receive a ৳1,500 bonus, giving a total balance of ৳2,500.
• Example: Deposit ৳8,000 and receive a maximum bonus of ৳5,000, giving a total balance of ৳13,000.
• Wagering requirement: bonus amount × 20 times.

4.2 Wagering Requirements in Detail

Wagering requirements apply only to the bonus amount, not to the combined total of the deposit and bonus.

• Example: ৳1,500 bonus × 20 = ৳30,000 must be wagered before withdrawing bonus winnings.
• Bonus funds cannot be withdrawn directly until the wagering requirement is met.
• Some games may contribute differently towards meeting the wagering requirement — contact support for details.

4.3 Bonus Abuse

cr99 is vigilant in preventing bonus abuse. If claiming bonuses through multiple accounts, coordinated betting, or any other fraudulent activity is detected, the account will be suspended and the bonus cancelled.

cr99's VIP program has four tiers. Members can advance to higher tiers based on their active gaming activity.

• Bronze: Weekly cashback up to a maximum of 0.3%.
• Silver: Weekly cashback up to a maximum of 0.6%.
• Gold: Weekly cashback up to a maximum of 0.9%.
• Platinum: Weekly cashback up to a maximum of 1.2%.

Cashback is automatically credited to your account at the end of each week. There are no wagering requirements on cashback and it can be withdrawn directly.

VIP tier assignments are at cr99's discretion and may change at any time. No guarantee is given of reaching any specific betting threshold.

The following activities are strictly prohibited on the cr99 platform:

• Providing fraudulent or false information.
• Creating or operating multiple accounts.
• Using automated bots, software, or scripts to gain an unfair advantage.
• Using the platform for money laundering or illegal financial activities.
• Colluding or coordinating with other members.
• Exploiting vulnerabilities or bugs in the casino system.
• Placing bets using third-party funds.

If any of the above violations are detected, cr99 reserves the right to close the account and forfeit the balance without notice.

cr99 places the highest importance on aware and responsible gaming. We believe healthy entertainment should be the main purpose of gaming.

7.1 Self-Exclusion & Limit Setting

• Members may voluntarily request a temporary or permanent suspension of their account.
• Contact the support team to set deposit limits, betting limits, and loss limits.
• After a self-exclusion request is made, requests to reconsider that decision will not be accepted before the specified period has passed.

If you suspect a gaming problem, please visit our responsible gaming page.

All content on the cr99 platform — logos, graphics, text, designs, software, and other elements — is protected under cr99's exclusive copyright.

Copying, distributing, modifying, or using any part of the platform for commercial purposes without prior written permission from cr99 is strictly prohibited. Use of the platform for personal, non-commercial purposes is permitted.

Protecting your personal information is of utmost importance to cr99. We use industry-standard SSL encryption technology to keep all your data secure.

To learn in detail how we collect, use, and store your information, please read our Privacy Policy. By registering, you consent to our data processing policy.

The cr99 platform is provided "as is". cr99's liability is limited for issues caused by technical problems, server outages, or third parties.

10.1 Matters for Which cr99 Is Not Liable

• Games interrupted mid-session due to internet disconnection.
• Problems with your own device or network.
• Delays or errors by third-party payment providers.
• Technical issues on the part of game software providers.

10.2 Compensation Policy

In the case of a proven technical error, cr99 may provide compensation at its reasonable discretion. Any claim must be reported to the support team within 30 days of the incident.

cr99 reserves the right to modify these terms at any time. For significant changes, we will endeavour to notify members by email or through the platform.

Continued use of the platform after any changes will be considered as your automatic acceptance of the new terms. We therefore recommend visiting this page regularly.

If you have any questions or complaints about these terms, contact the cr99 support team:

• 24/7 Live Chat Support — directly on the platform.
• Email: [email protected]

After a complaint is submitted, our team will get back to you as soon as possible. Support is available in both Bengali and English.